Refund policy

At Meshkil, customer satisfaction is our highest priority. We are committed to providing elegant fashion products, wedding collections, accessories, and handmade-inspired items that help customers celebrate special moments and express their personal style.

We understand that sometimes a product may not meet your expectations. This Refund & Return Policy explains our return conditions, refund process, and customer support procedures.

Please read this policy carefully before making a purchase.

1. Return Eligibility

We accept return requests within:

30 Days After Delivery

To be eligible for a return, the following conditions must be met:

  • The return request must be submitted within 30 days after receiving your order.
  • The product must be unused, unworn, and in its original condition.
  • The item must include original packaging, tags, and accessories.
  • The product must not have been washed, altered, damaged, or modified.

Items that do not meet these requirements may not qualify for a return or refund.

2. Clothing and Dress Return Conditions

At Meshkil, we carefully prepare each garment before shipment. Due to the nature of fashion products, customers should carefully check product details, sizing information, and style preferences before ordering.

Eligible clothing items include:

  • Dresses
  • Wedding sets
  • Bridesmaid dresses
  • Fashion outfits
  • Crochet clothing items

Returned clothing must be:

  • Unworn
  • Unwashed
  • Free from makeup, perfume, stains, or odors
  • Returned with original tags attached
  • In original packaging

For hygiene and quality reasons, worn or altered clothing items cannot be accepted for return.

3. Wedding Dress and Special Occasion Items

Wedding and special occasion products require special handling.

Customers are responsible for checking:

  • Size measurements
  • Color selection
  • Product details
  • Style preferences

Before use or any alterations, customers should inspect their items carefully.

Once a wedding dress, bridesmaid dress, or special occasion outfit has been:

  • Altered
  • Tailored
  • Worn
  • Damaged
  • Modified

it cannot be returned or refunded.

We recommend customers allow sufficient time for delivery, inspection, and any necessary preparations before their event date.

4. Jewelry and Accessories Return Policy

Jewelry and accessories may be returned only if they are:

  • Unused
  • Unworn
  • In original packaging
  • In original condition

For hygiene and safety reasons, certain accessories may not be eligible for return if they have been worn or used.

Eligible products may include:

  • Jewelry
  • Black bow ties
  • Fashion accessories

Returns that show signs of use may be rejected.

5. Crochet and Handmade Products

Some crochet products may have unique characteristics due to their handmade style.

Minor variations in:

  • Texture
  • Pattern
  • Shape
  • Appearance

may occur and are considered part of the product's unique character.

Returns are accepted only when products are unused and meet our return requirements.

Products damaged through improper handling or care are not eligible for return.

6. Damaged, Defective, or Incorrect Items

We carefully inspect all products before shipment.

If you receive:

  • A damaged item
  • A defective product
  • The wrong item
  • A missing item

please contact us within:

7 Days After Delivery

Please provide:

  • Order number
  • Customer name
  • Description of the issue
  • Clear photos or videos showing the problem

After reviewing your request, we may provide:

  • Replacement item
  • Store credit
  • Refund
  • Other appropriate solutions

We will work with you to resolve the issue as quickly as possible.

7. Non-Returnable Items

The following items cannot be returned:

  • Items that have been worn or used
  • Items without original tags or packaging
  • Altered or customized products
  • Products damaged by customers
  • Items returned after the return period
  • Items affected by perfume, makeup, stains, or odors
  • Clearance or final sale items

Meshkil reserves the right to refuse returns that do not meet our return requirements.

8. How to Request a Return

To request a return, please contact our customer support team:

Email:
info@meshkil.shop

Please include:

  • Order number
  • Full name
  • Email address used for purchase
  • Reason for return
  • Photos or videos if applicable

Our customer service team will review your request and provide return instructions.

Please do not send items back before receiving return approval.

Unauthorized returns may not be accepted.

9. Return Shipping Costs

Customers are responsible for return shipping costs unless the return is caused by an error made by Meshkil.

We will cover return shipping costs when:

  • The wrong product was sent.
  • The product arrived damaged.
  • The product has a confirmed manufacturing defect.

Customers are responsible for return shipping costs for:

  • Incorrect size selection
  • Change of mind
  • Personal preference
  • Ordering the wrong style or color

Original shipping fees are non-refundable unless the return is caused by our error.

10. Refund Process

Once your returned item is received and inspected, we will notify you regarding your refund status.

If your refund is approved:

  • The refund will be processed within 5–10 business days.
  • The refund will be issued to the original payment method.
  • Processing times may vary depending on your bank or payment provider.

Please allow additional time for your financial institution to complete the transaction.

11. Partial Refunds

Partial refunds may be issued in certain situations, including:

  • Items returned with missing packaging.
  • Products showing signs of use.
  • Items with minor damage caused by customer handling.
  • Returned items that have reduced resale value.

The final refund amount will be determined after product inspection.

12. Order Cancellation Policy

Orders may be canceled within:

24 Hours After Purchase

After this period, your order may have entered processing or preparation.

Once an order has been shipped, cancellation requests cannot be guaranteed.

If you receive the order and wish to return it, please follow our return process.

13. Exchanges

Currently, Meshkil does not provide direct exchanges.

If you need a different:

  • Size
  • Color
  • Style
  • Product

please return the original item according to this policy and place a new order separately.

14. Size Selection Responsibility

Customers are responsible for reviewing size charts and product measurements before placing an order.

We recommend customers carefully check:

  • Bust measurements
  • Waist measurements
  • Hip measurements
  • Product length
  • Available size options

Meshkil is not responsible for returns caused by incorrect size selection.

15. Customer Satisfaction Guarantee

At Meshkil, we are committed to providing a positive shopping experience.

We continuously work to provide:

  • Quality fashion products
  • Elegant designs
  • Reliable service
  • Helpful customer support

If you experience any issue with your order, please contact us and our team will do our best to assist you.

16. Contact Information

If you have any questions regarding our Refund & Return Policy, please contact us:

Meshkil

Website:
https://meshkil.shop/

Email:
info@meshkil.shop

Address:

59494 SOEST AMPEN WERLER LANDSTRABE 201